Last updated: October 2025
Welcome to our Frequently Asked Questions page. Here you’ll find answers to common questions about Pantogar®, shipping, and our policies. If you don’t find the answer you’re looking for, please feel free to contact us.
About the Product
Q. What country is Pantogar® manufactured in?
Pantogar® is manufactured in Germany.
Q. Who manufactures Pantogar®?
Pantogar® is manufactured by Merz Pharma GmbH & Co. KGaA, based in Frankfurt, Germany.
Address: Eckenheimer Landstraße 100, 60318 Frankfurt am Main, Germany
Q. What type of product is this?
Pantogar® is a nutritional supplement containing vitamins, minerals, and amino acids. The legal classification of this product (dietary supplement, pharmaceutical product, etc.) varies by country and region. This product is not intended to diagnose, treat, cure, or prevent any disease.
Before purchasing, please verify the import regulations and legal requirements in your country or region.
Q. What ingredients does Pantogar® contain?
Pantogar® contains the following key ingredients:
Nutritional Information:
| Ingredient | Per 100g | Per Capsule | Daily Intake (3 capsules) |
|---|---|---|---|
| Energy | 531.1 kJ/125.3 kcal | 2.1 kJ/0.5 kcal | 6.3 kJ/1.5 kcal |
| Fat | 2.06 g | 0.01 g | 0.03 g |
| – Saturated fat | 0.38 g | 0.001 g | 0.003 g |
| Carbohydrates | 2.55 g | 0.01 g | 0.03 g |
| – Sugars | 0.13 g | 0.0005 g | 0.0015 g |
| Fiber | 25.9 g | 0.1 g | 0.3 g |
| Protein | 21.15 g | 0.08 g | 0.25 g |
| Salt | 0.13 g | 0.0005 g | 0.0015 g |
| Thiamine (Vitamin B1) | 12,722 mg | 50 mg | 150 mg |
| Folic acid | 25,445 µg | 100 µg | 300 µg |
| Biotin | 76,335 µg | 300 µg | 900 µg |
| Pantothenic acid | 14,503 mg | 57 mg | 171 mg |
| Iron | 1,018 mg | 4 mg | 12 mg |
| Zinc | 1,272 mg | 5 mg | 15 mg |
| L-Cysteine | 5,089 mg | 20 mg | 60 mg |
Ingredients:
Yeast powder (Saccharomyces cerevisiae); Capsule casing (hydroxypropyl methylcellulose; gelling agent: carrageenan; acidity regulator: potassium acetate); D-pantothenate calcium; thiamin mononitrate; L-cysteine; rice protein; zinc sulphate monohydrate; iron(II) citrate; anti-caking agent: silicon dioxide, magnesium salts of fatty acids; bulking agent: microcrystalline cellulose; D-biotin; pteroymonoglutamic acid.
Q. How should I use Pantogar®?
For adults: Take 1 capsule 3 times daily with a small amount of water, during or after meals.
Recommended duration: Continuous use for 3-6 months is typically recommended.
Please note that due to the hair growth cycle, it may take several months before you notice results.
Q. How should I store Pantogar®?
- Store in a cool, dry place away from direct sunlight
- Keep tightly sealed after opening and use promptly
- Keep out of reach of children
Usage Precautions
Q. Who should consult a doctor before use?
Please consult a doctor or pharmacist before use if you are:
- Pregnant or breastfeeding
- Under medical treatment
- Taking any medications
- Have allergies or sensitivities
- Under 12 years of age
Q. When should I stop using and consult a doctor?
Discontinue use and consult a doctor if you experience:
- Any adverse reactions or changes in your health
- Allergic symptoms such as rash or itching
Q. Are there any other precautions?
- This product is intended for nutritional supplementation only. It is not intended to diagnose, treat, cure, or prevent any disease.
- Follow the recommended daily intake.
- In rare cases, this product may not be suitable for certain individuals due to body constitution or condition.
- Check the ingredient list carefully if you have food allergies.
- While no significant drug interactions are currently known, please consult your doctor or pharmacist if you are taking medications.
Shipping
Q. Where do you ship from?
All orders are shipped from our warehouse in Cyprus.
Q. How long does shipping take?
- Processing time: 2-3 business days (excluding weekends and holidays)
- Delivery time: 7-14 business days (excluding weekends and holidays) after shipment
Please note: Delivery may take longer during peak seasons (December-January) or due to international circumstances, severe weather, or flight delays. If your order has not arrived within one month after shipment, please contact us.
Q. Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number via email. You can track your shipment on the carrier’s website.
Q. Which shipping carrier do you use?
We use international postal services for delivery.
Q. Do you ship worldwide?
We ship to most countries and regions. However, we currently do not ship to the following areas:
- All South American countries
- Ukraine
- North Korea
For specific inquiries about shipping availability to your location, please contact us in advance.
Q. Will I be charged customs duties or taxes?
Yes. Customs duties, taxes, and other import fees are the responsibility of the customer.
If customs duties are not paid:
- Product returned to us: We will refund the purchase price minus a US$10 handling fee
- Product destroyed by customs: No refund will be issued
We recommend checking your country’s import regulations before placing an order.
Personal Import Information
Q. What is personal import?
When you purchase from our store, you are importing the product for personal use. Please understand the following:
- You are responsible for verifying and complying with import regulations, customs procedures, and legal requirements in your country or region
- Customs duties, taxes, and other fees are your responsibility
- The legal classification of this product (food, pharmaceutical, etc.) varies by country and region
- We do not provide medical advice and do not guarantee any health benefits
- We recommend consulting a healthcare professional before use
By making a purchase, you acknowledge that you have verified the legality of importing this product into your country and accept full responsibility.
Q. Where is the seller based?
We are a seller based in Canada, shipping to countries worldwide.
Contact Information
Q. How can I contact customer support?
If you have any questions or concerns, please don’t hesitate to reach out. We respond to all inquiries within 24 hours.
Email: info@vitahairwomen.com
Website: https://vitahairwomen.com
We’re here to help!